Terms & Conditions

These terms govern your use of Onnomatra, including its website builder, hosting, store management, billing and connected messaging services. Read them together with our Privacy Policy (including cookie information) and Return & Refund Policy before creating an account or buying a plan.

Onnomatra provides a digital platform and subscription access. We do not sell, pack or physically deliver the products listed by merchants. Each merchant remains the seller of the products and services offered through its store.

You must be at least 18 and legally able to enter into an agreement. If you act for a business, you must have authority to accept these terms for it. Provide accurate account and business information and keep your sign-in credentials private.

Use individual team access and suitable permissions. You are responsible for activity you authorize. Contact support promptly about suspected unauthorized access. Do not share passwords, payment PINs or access tokens with support.

Available services include page building, hosting, product and inventory management, order tools, reports and authorized messaging connections. Access depends on your plan, account status and any required external setup. Review the current pricing page and checkout for features, limits, billing term and total payable.

External payment, courier, domain, Meta and AI services have their own eligibility, charges and terms. A subscription does not guarantee payment-provider approval, Meta App Review approval, sales results or uninterrupted access to another provider.

Subscription prices and checkout totals are shown in Bangladeshi Taka (BDT / ৳). Review the plan, billing term, discounts and any applicable taxes or charges displayed before confirming payment. Subscription fees are payable in advance.

Paid access is applied after payment is successfully verified and recorded by Onnomatra. A pending, failed or cancelled payment does not activate a new paid subscription. Access is provided through your signed-in account; no physical shipment is involved.

If money has been deducted but your billing status or access has not updated, contact support with your account email and transaction reference before trying another payment. We investigate the payment and either arrange the purchased access or handle an eligible refund under the Return & Refund Policy.

Renewals require a payment that you initiate and confirm. Saving a bKash account does not itself start automatic subscription renewal. Check the paid period and any grace period shown in your billing dashboard.

A verified early renewal of the same plan and billing term extends the existing unexpired period. A paid purchase of a different plan or billing term starts a new period when verified; unused time from the previous period is not automatically carried forward or credited. Review this before changing plans.

A downgrade scheduled through the billing dashboard takes effect at the end of the current paid period. If you do not renew, access follows the expiry and any applicable grace period. Unused time and voluntary non-use are generally not refundable, subject to applicable legal rights.

You are responsible for the legality, accuracy and ownership of your store content, listings, prices and claims. Clearly disclose your business contact details, total charges, fulfilment arrangements, return and refund conditions and privacy practices to your customers.

Comply with the laws of Bangladesh and the rules applicable to your business, including consumer protection, digital commerce, intellectual property and personal-data obligations where applicable. Obtain any required licences, registrations, permissions and customer consents.

• Do not sell unlawful, counterfeit or prohibited products or mislead customers.
• Do not use the platform for fraud, spam, unlawful data collection, harassment or unauthorized access.
• Handle customer orders, product quality, delivery, returns and disputes responsibly. Courier and payment integrations do not transfer your seller responsibilities to Onnomatra.

You retain ownership of content you upload. You allow Onnomatra and its service providers to store, process and display that content as needed to provide the features you use. Onnomatra and third-party intellectual property remain with their respective owners.

New uploads must fit within your plan storage allowance. If a downgrade leaves a store above its allowance, existing media remains available, but uploads that increase storage are blocked until space is freed or the plan is upgraded. Replacements of the same size or smaller remain subject to access permissions.

Our daily cleanup removes unused store-library images uploaded or last replaced more than 1 year ago. Images referenced by saved products, pages, shared layouts, templates or other saved records, including drafts, are retained. Save edits that use an image so it can be identified as in use. Cleanup runs in batches; eligible images may remain longer while a backlog is cleared.

This image cleanup excludes videos, other file types, system assets and personal support-ticket attachments. Deleted images are removed from the library and storage. Keep your own copies of important business records and media; the platform is not your only backup.

Connect only Pages, business messaging accounts and services you are authorized to manage. Use the permissions granted for the selected service. Messaging depends on provider approval, account status, rate limits and reply windows; messages may fail or require reconnection.

Merchants must provide the notices and obtain the permissions required for their customer data and any analytics or advertising tools they enable. Removing an account in Chat integrations deletes its connection credentials and linked chat records from Onnomatra. Revoking access in Meta stops authorized access but is separate from deleting retained Onnomatra records. Use the data-deletion process in our Privacy Policy for other retained records.

Builder AI can help draft or edit content, but generated output may contain errors. Share only information you are authorized to provide to the selected AI service. Review content, prices, claims and rights before publishing.

Maintenance, network problems, security incidents and third-party failures can interrupt service. We do not promise uninterrupted access, error-free AI output or a particular business outcome. Contact support when a paid service is not working as described.

To the extent permitted by applicable law, Onnomatra is not responsible for indirect business losses, lost profits or merchant-customer disputes outside its responsibility. These terms do not exclude liability that cannot lawfully be excluded, or remove a remedy for our own failure where the law requires one.

We may restrict or suspend access for non-payment, unlawful activity, serious misuse, a security risk or a binding legal requirement. Where appropriate and lawful, we explain the reason and how to seek review. Urgent security or legal action may require restriction before notice.

You may stop using Onnomatra or request account closure through support. Closure, disconnection and refund eligibility are separate matters. Records are handled under our Privacy Policy, and suspension or closure does not remove any refund or other right required by law.

The laws of Bangladesh govern these terms. Contact support with your account or store details, payment reference if relevant and the outcome you seek. We aim to resolve service complaints within 72 hours of receipt, keep you informed about the investigation and follow any mandatory deadline.

You may use any competent court or authority available under applicable law, including the Directorate of National Consumer Rights Protection where your complaint falls within its jurisdiction. Contacting Onnomatra does not suspend a statutory complaint deadline or require you to give up an available legal remedy.

We publish revisions with an updated date and communicate material changes through the website or relevant account contact channels. Price changes apply to future purchases as disclosed before payment; changes do not retrospectively remove rights attached to an existing purchase.

Email support@onnomatra.com for account, payment, policy or complaint enquiries. Our Privacy and Return & Refund policies explain their respective subjects in more detail. Cookie information is included in our Privacy Policy.